Changing an Item:
If you need to change an item in your order, please contact our customer support team as soon as possible. We can assist with changes if the order has not yet been processed or shipped. Once an order is in processing or has been dispatched, modifications may not be possible.
Returning an Item:
We want you to be completely satisfied with your purchase. If you need to return an item, please follow these steps:
- Eligibility: Returns are accepted within 30 days of receipt. Products must be unused, unopened, and in their original packaging to be eligible for return.
- Initiate a Return: Contact our customer support team to request a return authorization and obtain detailed instructions. We will provide you with a return shipping address and any additional information needed.
- Return Shipping: You will be responsible for the return shipping costs unless the item is defective or was sent in error. We recommend using a trackable shipping method to ensure the returned item reaches us.
- Refund Process: Once we receive and inspect the returned item, we will process a refund to your original payment method. Please allow a few business days for the refund to be reflected in your account.
If you have any questions or need further assistance with changing or returning an item, please do not hesitate to contact our customer support team. We are here to help ensure a smooth and satisfactory experience with Soloriva.
