100% Plant-Derived Squalane | The Ordinary

Yes, Soloriva offers international shipping to select countries. Shipping costs and delivery times may vary depending on your location. For more information on international shipping, please refer to our shipping policy or contact our customer support team.

Domestic Orders:

• Standard Shipping: Delivery usually takes between 3-7 business days, depending on your location and the shipping method selected.
• Expedited Shipping: Delivery typically takes between 2-4 business days.

International Orders:

• Standard International Shipping: Delivery times generally range from 7-12 business days, depending on the destination country and customs processing.
• Expedited International Shipping: Delivery usually takes between 3-7 business days.

Please note that these timeframes are estimates and may vary based on factors such as shipping carrier, weather conditions, and customs processing for international orders.

Changing an Item:
If you need to change an item in your order, please contact our customer support team as soon as possible. We can assist with changes if the order has not yet been processed or shipped. Once an order is in processing or has been dispatched, modifications may not be possible.

Returning an Item:
We want you to be completely satisfied with your purchase. If you need to return an item, please follow these steps:

1. Eligibility: Returns are accepted within 30 days of receipt. Products must be unused, unopened, and in their original packaging to be eligible for return.
2. Initiate a Return: Contact our customer support team to request a return authorization and obtain detailed instructions. We will provide you with a return shipping address and any additional information needed.
3. Return Shipping: You will be responsible for the return shipping costs unless the item is defective or was sent in error. We recommend using a trackable shipping method to ensure the returned item reaches us.
4. Refund Process: Once we receive and inspect the returned item, we will process a refund to your original payment method. Please allow a few business days for the refund to be reflected in your account.

If you have any questions or need further assistance with changing or returning an item, please do not hesitate to contact our customer support team. We are here to help ensure a smooth and satisfactory experience with Soloriva.