If you have not received a confirmation email, first check your spam or junk email folder. If you still cannot find it, contact our customer support team with your order details, and we will assist you in confirming your order status and resending the confirmation if needed.
After you place an order, you will receive an order confirmation email from us. This email will include your order number, a summary of the items purchased, and details of the shipping method and address. If you do not receive a confirmation email within a few minutes of placing your order, please check your spam or junk email folder. If you still cannot find the email, contact our customer support team with your order details, and we will help you confirm the status of your order.
Once an order is placed, we process it quickly to ensure timely delivery. If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to update your address if the order has not yet been processed or shipped. However, if your order is already in processing or has been dispatched, changes to the shipping address may not be possible. In such cases, we recommend contacting the carrier directly to see if they can assist with redirecting your package.
If you receive the wrong product or find that an item is missing from your order, please contact our customer support team immediately. Provide your order number and details about the issue, and we will work to resolve it by arranging a replacement or issuing a refund as necessary.
If an item in your order is out of stock, we will notify you via email and offer options for a replacement, or we may provide a refund for the unavailable item. You may also choose to wait for the item to become available again.
Yes, you can use discount codes or gift cards at checkout. Enter your discount code in the designated field during the checkout process. For gift cards, enter the gift card number and pin as instructed. The discount will be applied to your total order amount before you complete the payment.
If you experience any issues with your payment, such as a declined transaction or error message, ensure that your payment information is correct and that your payment method is valid. If the issue persists, contact our customer support team for assistance.
Order processing times typically range from 1-2 business days. Delivery times vary based on your selected shipping method and location. You will receive an estimated delivery date when you check out, and you can track your shipment using the tracking number provided in your confirmation email.
Currently, we do not offer gift wrapping services. However, you can include a personalized message with your order if it is being sent as a gift. Please contact our customer support team for more details on including a message.
For any additional questions or concerns regarding your order, please contact our customer support team. We are here to assist you and ensure that your experience with Soloriva is smooth and satisfactory.
Yes, Soloriva offers international shipping to select countries. Shipping costs and delivery times may vary depending on your location. For more information on international shipping, please refer to our shipping policy or contact our customer support team.
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website. If you have any issues with tracking your order, please contact our customer support team for assistance.
Orders are typically processed within 1-2 business days from the time you place your order. Processing time may vary depending on product availability, order volume, and whether the item is in stock. Once your order has been processed and is ready for shipment, you will receive a confirmation email with tracking information. If there are any delays or issues with processing your order, we will notify you promptly.
We want you to be completely satisfied with your purchase. If you need to return a product, please review our return policy on our website. Generally, products can be returned within a specified period, provided they are unused and in their original packaging. For detailed return instructions, please contact our customer service team.
Domestic Orders:
International Orders:
Please note that these timeframes are estimates and may vary based on factors such as shipping carrier, weather conditions, and customs processing for international orders.
If your order is delayed or appears to be missing, first check the tracking information provided in your confirmation email. If the tracking status indicates that there is a delay or if your package does not arrive within the expected timeframe, please contact our customer support team. We will assist you in locating your package or processing a replacement if necessary.
To return a product, follow these steps:
If you receive a damaged or incorrect item, please contact our customer support team immediately. Provide your order number and detailed information about the issue, along with any photos of the damaged or incorrect item. We will assist you with arranging a replacement or processing a refund as necessary.
Currently, we do not offer direct exchanges. If you wish to exchange a product, please return the original item following our return process and place a new order for the item you would like to receive in exchange.
Shipping costs are non-refundable, except in cases where a return is due to an error on our part or if the product is defective. In such cases, we will cover the return shipping costs.
